Why so many buyers fear ordering online

Product never received, item different from the photo, seller unreachable after payment: many buyers have been burned. Result: they hesitate, even facing genuine sellers. Live shopping answers this fear directly: you see the real product, the real seller, live, before paying inside the app.

7 anti-scam habits

Demand to see the product on video: a real seller shows the item from every angle live. Stolen photos do not move.
Never pay outside the app: on SuguLive, order and payment are linked and tracked. A seller demanding a direct transfer to a personal number is a red flag.
Check reviews and history: followed store, customer reviews with photos, regular lives.
Beware absurd prices: a latest iPhone at 25,000 FCFA does not exist. Compare with market prices.
Ask the exchange policy: a serious seller states it clearly (48h exchange, conditions).
Keep every proof: live screenshots, order number, Mobile Money receipt.
Test small first: one small order to judge seriousness, then big purchases.

Sellers: turn distrust into sales

Announce guarantees in the first minutes: in-app payment, 48h exchange, tracked delivery. Show packed parcels and read reviews live. Details in our stats guide and pricing strategy.

FAQ: scams and online buying

What if my order never arrives?

Contact the seller first via the in-app order, with your proofs. An in-app paid order is traceable: that is the whole difference vs a direct transfer.